Frequently Asked Questions (FAQ)

2021-08-12T19:02:57-04:00Categories: How To and Helpful Information|

Below you will find a list of the most frequently asked questions about our company and products.

Wallace FAQ | Crane and Worker | www.wallacecranes.com

Click on any of the categories at the top (About, Engineering, Sales) to narrow the list so you can find your answer faster.

Feel free to call (610-647-1400) or contact us if you don’t find the answer you’re looking for.

Where is the pricing on your website?2017-01-19T14:49:42-05:00

We do not publish any pricing on our website. To get the most up to date pricing for the model you are looking for contact our sales department and our knowledgeable team will be happy to help.  You may call us at 610-647-1400, send us a fax at 610-644-9043 or email the sales department directly sales@wallacecranes.com

What size i-beams do you stock?2021-06-16T18:10:55-04:00

Wallace Cranes stocks a range of steel and aluminum i-beams for hundreds of different crane models and thousands of applications. You can find a list of options on our Gantry Standard Shape I-Beam Flange Width Chart in the Resource Center.

If you don’t find what you’re looking for, let us know and we’ll be happy to help.

 

What does Certificate of Compliance state?2016-08-19T15:25:33-04:00

The Wallace Crane shipped to you will accept 125% of the rated load without permanent deformation or failure of any component.

What are the increments for height adjustment?2016-08-19T15:27:46-04:00

Holes for height adjustments in 6″ increments.

Is the hoist (and trolley) included?2021-06-18T17:16:34-04:00

No, hoists and trolleys are sold separately. You can find those on our Accessories page. 

How quickly do you ship?2016-08-19T15:28:25-04:00

Most standard crane models up to 5 Ton Capacity and 15′ span are in stock and can ship 2-5 days after receipt of order. 7 1/2 to 10 Ton cranes and/or spans over 15′ typically ship 1 to 2 weeks after receipt of order. 15 Ton Cranes are made to order and typically ship approximately 5 to 7 weeks after receipt of order.

How hard is it to push the crane?2017-10-26T22:10:14-04:00

This depends upon the size, capacity, and metal type of the crane being pushed; However, a general “rule of thumb” is approximately one person per ton to push a fully loaded crane (An equal number of people at each end of the crane is recommended)

How do I know what to specify when buying a gantry crane?2021-06-16T18:09:30-04:00

If this is your first time buying a gantry crane, it can be very confusing. We have created a post in our Resource Center that speaks to what you need to know when buying a gantry crane. Start there. If you still have questions, please feel free to fill out our contact us form or give us a call. We’ll be happy to help.

Does aluminum cost more than steel?2016-08-19T15:27:52-04:00

Yes. Aluminum is much lighter weight which makes it an attractive alternative to heavy steel.

Do you test your equipment?2016-08-19T15:25:43-04:00

Yes, upon request. A Certified Load Test for our gantry cranes and tripod cranes may be done for an additional charge.

Do you offer quantity discounts?2021-06-18T17:12:23-04:00

Yes, quantity discounts are available on gantry cranes and tripod cranes. Please contact our Sales Department to inquire about quantity discounts available for specific model numbers.

Do you offer motorized cranes?2016-08-19T15:27:06-04:00

Yes. They are designed to operate on inverted angle iron track.

Do you install equipment?2016-08-19T15:26:46-04:00

No, customer is responsible for installation.

Do you have a warranty?2021-06-18T17:04:05-04:00

We warrant that Wallace Cranes (Wallace) products manufactured by us will be of the kind and quality described and will be free of defects in workmanship or material. For more information, please see our full warranty details

Do I have to pay for shipping charges?2016-08-19T15:28:11-04:00

Yes. Shipping is F.O.B. Frazer, PA

Can you supply any type of certificate without a load test?2016-08-19T15:25:38-04:00

Yes. We can supply a Certificate of Compliance for our Gantry Cranes and Tripod Cranes at no additional charge.

Can you send me part list(s) for model number(s)?2021-06-18T17:13:57-04:00

Yes. You can also go to our Resource Center and view Parts List & Parts Location Drawings.

Can you send me outline drawing(s) of model number(s)?2021-06-18T17:14:23-04:00

Yes, you can also go to our resource center and view dimensional drawings.

Can you send me a catalog?2016-08-19T15:26:10-04:00

No. We no longer supply catalogs, we have uploaded all of the catalog information to our website.

Can the crane be pushed under load?20